Expert Financial Market Intelligence

If you have any queries regarding your wIDEA.com service you can contact to our dedicated helplines:

Our representatives will be able to help with any enquiries on how to get the best from your wIDEA.com service.

The call centre is open to cover global trading hours, 09:00 - 18:00 GMT Monday - Friday.

Alternatively you can e-mail us at support@wIDEA.com

wIDEA Frequently Asked Questions

Q) Do I require a special WAP Phone?
Q) How many messages will I receive?
Q) How much will it cost me?
Q) If I receive an Alert message advising me of a change in the market, why would I need to use
your Voice service?
Q) Can I receive messages abroad?
Q) What if I want to stop receiving messages while I'm on holiday?
Q) How do I unsubscribe?
Q) What if the helpline is busy?
Q) I don't wish to have my mobile phone swamped with messages that are not relevant to me.
Q)How secure is the wIDEA website?

Q) Do I require a special WAP Phone?
Not at all, UK digital mobile phones are capable of receiving text messages, which are sent differently than WAP pages. If you have a mobile phone you can get text messaging straight away so there is no need to configure your phone with new settings.

Q) How many messages will I receive?
You can expect to receive 6-10 messages per day.

Q) How much will it cost me?
The IDEAglobal FX SMS alert service is free for one week.The normal price of the service is £37.50 per/week . As this is a brand new IDEAglobal service an introductory offer of Only £22.50 per/week is available for a limited period.

The wIDEA VOICE service is charged on a pay-as-you-go basis as your call is directed to our premium rate telephone line. Each story lasts an average of 3 minutes. The UK helpline is charged at (STG)60p per minute and the European helpline will incur an international call rate. All other calls are charged at a Premium rate: Austria (ATS) 29.76,Germany (DM) 3.63,Spain (PTAS)130,Swiss (CHF) 4.23,UK (STG)between 0.50 -1.50 per minute. If calling from a mobile phone you will incur additional call charges.

Q) If I receive an Alert message advising me of a change in the market, why would I need to use your Voice service?
The beauty of an SMS message is that by it's very nature it must be concise and contain only the paramount points. With our Voice service you can hear the thinking that lies behind each of our market calls as well as listen to our timed market rumours and news at the beginning of each working day.

Q) Can I receive messages abroad?
Yes you can, but it is network dependent and most service providers do not guarantee delivery. You will find that if the network is GSM then the messages will arrive as normal.

Q) What if I want to stop receiving messages while I'm on holiday?
Contact the helpline and inform them when you are departing to stop the SMS service. When you return contact our customer services line or send an email to support@widea.com so that we can switch the SMS service back on.

Q) How do I unsubscribe?
To unsubscibe simply send an email to support@widea.com with all of your details. Alternatively you can contact the helpline.Please allow 24 hours for this process.

Q) What if the helpline is busy?
That is not a problem.Simply send us an email with your query to support@widea.com and we will contact you within 24 hours via email or we will call you.

Q) I don't wish to have my mobile phone swamped with messages that are not relevant to me.
wIDEA's text messaging has been tailored to suit specific market information needs. Our products are incisive and relevant for either FX or UK Equities. We will only send you considered and directional information amounting to 6-10 messages a day, so each message sent to you will be of actionable value.

Q)How secure is the wIDEA website?
At all points of our procedures customer security remains paramount in our thoughts and practices. As in accordance with the Data Protection Act, all information that we take is kept in a secure database and is only used for the stated purpose in which it was given. Any payments taken are done so through the Cybercash Payment System which means that all transactions are carried out with complete confidentiality and security.